What We Do


We have a huge range of fireplaces and surrounds on display (including our new Ex Display Showroom) allowing you to browse for your perfect fireplace. Our staff are knowledgable and our many years experience serves our customers well as we can recommend the ideal surround to suit your room and your lifestyle.


We have a large selection of fires to suit all tastes and budgets from gas fires through to the very latest LED wall mounted electric fires. We've come a long way since two bar room heaters so why not visit our showroom to see the latest contemporary designs and styles.


At our showroom in South Shields we have a wide range of accessories in stock including cleaning materials, tile inserts, coal scuttles, companion sets, trims and frets. In fact, our range of accesssories is one of the largest in the North East and you can order online today.


Our Services

In addition to our fantastic product range we also provide a range of services:

Boiler Installation

As a Gas Safe Registered Installer you can trust us to look after your boiler. From helping you to choose the right boiler for your needs through to installation and maintenance, our experts are on hand with advice and support. We also provide landlors checks as well.

Boiler Servicing

Ensuring that your boiler is operating correctly is very important as it ensures your safety and keeps your running costs as low as possible. We offer a wide range of routine and emergency repairs and servicing.

Recent Installations

You can view many of our installations on our gallery page but here are our most recent:

 I have just had my back boiler changed to a combi nd got a marble surround with electric fire absolutely love it Gary and his team were brilliant couldn't fault for anything would definitely recommend to everyone I know and would just like to say a massive thank you to you all. Vicki Ewart

After being contacted by Mark & Gary from Eternal flame requiring more information regarding dimensions and clearances for our stoves, they produced drawings and templates to get the right look for a stove in an unusual situation and came up with wonderful choices of wood burning stove for their customer.

I’ve been impressed with the time and effort they put into finding the correct product for the customer before the sale or fitting of it and I asked to see the final installation of the stove for myself.

The installation was to a very high standard and the stove looked stunning in the room.

As Eternal Flame are our exclusive retail shop in the area for Pevex “Newbourne” and “Heta” stoves, I must say I’m very pleased to be working with them.

Steve Nicholson

Pevex Enterprises Area Manager

Northern Region

Steve Nicholson

Just had my log burner fitted by Mark, Gary & team. First class fitting service so thank you.

Stove looks fantastic, thrilled to bits with it, also Mark in the Showroom was so helpful getting prices for so many different stoves. They helped me make the right choice of what stove would be best for my small room.

Steve the rep also came out to view the stove installation once it was completed.

Would highly recommend Eternal Flame – price and service was brilliant.

Cheryl & Gaz
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